Assembly

Step 1): Remove the fountain basin and top assembly from their cases.

Step 2): Place the fountain basin on a sturdy, level surface. To level the base, place the supplied level on the rim of the basin at various locations (at least four), adjust the feet on the base as needed using the wrench provided.

Step 3): Place the center cylinder on the 4 prongs in the center of the basin. Gently rotate the auger in the center of the column until it locks into place on the motor shaft.

Step 4): The three tiers on the column have already been set and are tight (only tighten if needed, do not over tighten). Place the crown on the top of the cylinder (it rests on the top of the column and does not require any fastening).

Step 6): IMPORTANT! Preheat the fountain by turning the temperature dial to the highest setting and turning the control switch to “PREHEAT”. Allow the fountain to preheat for at least 15 minutes.

*Important Note: Tower cylinder, tiers, and auger must be at room temperature for the fountain to function properly! If components are cold, warm under hot water and dry thoroughly, or use a heat gun or blow dryer.

Step 7): Once the fountain is assembled and preheated for at least 15 minutes, add the provided chocolate (do not use any other type of chocolate) to the basin. Start with 1 bag to make sure the chocolate is melting. Then add the other 5 bags to the basin. Allow the chocolate to temper (melt) completely, stirring occasionally.

*Important Note: Basin requires at least 12 lbs of chocolate (6 bags) to operate correctly. The basin will hold up to 20 lbs of chocolate. Do not over fill the fountain.

Step 8): When the chocolate has melted completely, turn the control switch to “ON” and watch the chocolate flow over the fountain tiers! Be sure to turn the temperature control knob down. Usually between 158 & 176 degrees will work. If your room is cold, adjust the heat upward accordingly.

Step 9): Usually the chocolate will have gaps in the curtains of chocolate on the first attempt. Once you are sure that the chocolate has sufficiently melted and the column is not cold. Turn the control switch to “OFF” and allow the column to drain into the basin then turn the control knob back to “ON”.

Step 10): During operation you may need to add additional chocolate (depending on consumption). If the chocolate starts to show gaps in the curtains that is a sign that you may need to add more chocolate (or that the chocolate is not hot enough). Add chocolate to the basin (you will see chocolate wafers flowing through the fountain for a couple of minutes while they melt; this in normal). Do not overfill the fountain. Remember, there is a lot of chocolate in the column. If you overfill and turn the machine off, the chocolate from the column will drain into the basin and then overflow onto the table. (Very Messy!)

Disassembly

Step 1): Turn the fountain control switch to “OFF”.

*Important Note: Always clean and disassemble the fountain while the chocolate is warm. If you let the machine come to room temperature the chocolate will harden and make clean up much more difficult.

Step 2): Let the chocolate drain from the column. Using the spatula provided, scrape most of the chocolate from the column and tiers into the basin. Use a sponge or paper towels to wipe the column clean. DO NOT TRY TO CLEAN THE AUGER. WE WILL CLEAN THE INSIDE OF THE COUMN. INSTEAD LET AS MUCH CHOCOLATE AS YOU CAN DRAIN TO THE BASIN BEFORE REMOVING.

Step 3): Remove the crown and wash thoroughly. Place it into the case.

Step 4): Remove the column and auger as one unit and let the remaining chocolate drain into the basin. Using the bags provided, place the column and auger into the first bag and then place into the second bag. Place bagged column in its case.

*Important Note: Make sure the column and auger are bagged properly as to not allow any chocolate to run into the case. Cleaning fees will apply if the case is returned dirty.

Step 5): Using the provided spatula, scrape the chocolate from the basin. (Hint: tip the unit on its side slowly pour the chocolate into a trash can with a bag.) Wipe out any remaining chocolate from the basin. Once CLEAN, place the basin in its case.

Troubleshooting

Fountain makes a knocking noise:

-Fountain will typically knock for about 60 seconds as the auger begins to carry the chocolate through the cylinder. If knocking continues:

-The chocolate provided was not used and the chocolate is too thick. Other coverture chocolate requires the addition of vegetable oil to maintain the proper viscosity for use in the chocolate fountain.

-Fountain column components may be too cold for the chocolate, causing the chocolate to harden as it is carried up the cylinder. If this occurs, turn the fountain off and continue to preheat for a longer period of time. You may also use a heat gun or blow dryer to warm the column and the tiers of the fountain.

Fountain will not heat:

-Make sure the fountain is plugged into a working outlet, turned on and that the temperature dial is turned up. If fountain still does not heat, call Customer Service at 425-688-0099. If you are calling during non-business hours press #2 while the message is playing and leave a message. Someone will call you back immediately.

Fountain will not turn on:

-Make sure the fountain is plugged into a working outlet and switch is turned on. If you continue to experience problems call Customer Service at 425-688-0099. If you are calling during non-business hours press #2 while the message is playing and leave a message. Someone will call you back immediately.

Gaps exist in the curtains of chocolate:

-Check to make sure the basin is level using the level provided.

-There is not enough chocolate in the fountain. Simply add 1 bag of additional chocolate wafers to the basin. (This is usually the problem after it has run for a while.)

-The chocolate may be too thick. Make sure the chocolate is melted completely and is warm. If you used chocolate that was not provided by us, clean the machine thoroughly and start over using the chocolate which we provided.

-Turn off the fountain and drain the column into the basin completely and then turn the fountain back on. (This is usually the problem when first starting.)