FAQs ( Frequently Asked Questions )


What are the showroom hours?

Monday thru Friday: 8:00am till 5:00pm

Saturday: 9:00am till 4:00pm

Sunday: Closed


What is the showroom address?

The showroom may be found at: 30200 SE 79th Street #130, Issaquah, WA 98027

And reached at:

425-688-0099 Phone

877-738-3112 Toll Free

425-688-0111 Fax


Should I reserve my items?

Yes, all items are reserved on a first come first served basis. It is recommended that you reserve your items early to be guaranteed the equipment needed for your event.


How long can I keep the item?

All prices quoted are for a one day time period. You may pick up or have your items delivered the day before your event and return or have them picked up the day after your event. Weekends are counted as one day with delivery on Friday and pickup on Monday.

Note: Some items, such as concession or audio equipment, may have a 24-hour rental period.


When do I pay for my items?

A 50% deposit is required at the time the reservation is made. Without a deposit we cannot guarantee the equipment needed will be available when you need it. The balance is due 72 hours prior to receiving the equipment.


Can I change or cancel my order?

Yes you can. You will receive a full refund of your 50% down payment if you cancel prior to the cancellation period. Our cancellation period is 7 days from the date of will-call or delivery. Any reductions or cancellations within the 7 day cancellation period will result in the forfeiture of your 50% down payment. If an item is cancelled/reduced within 24 hours from date of will-call or delivery, there will be no refunds given. Once an order has been pulled or loaded, we cannot remove items from it. Remember, when you reserve an item, we are guaranteeing that you will receive that item and we will not rent it for another event. Special order items, unless otherwise stated, have a 14 day cancellation period. There is a one month cancellation period for all tents and canopies. For tent rentals scheduled for delivery in June, July, August, September, the cancellation period is extended to 3 months. If any tents are cancelled/removed within 14 days from the date of will-call or delivery, the customer is responsible to pay full rental cost of tent and any component parts.


Do you deliver and set up equipment?

Yes, we can deliver and set up all of your equipment at your request. There are additional fees for these services which may vary depending on your location and specific site needs. Delivery is within 20' of the back of the truck and does not include setup or striking of the equipment. Setup services must be requested in advance of the delivery day. Remember, we provide equipment for many events each week; any last minute delays affect everyone that day.


How do I care for the equipment?

It is your responsibility, from the time of receipt until the time of return, to keep all items secure from theft and damage. This includes water damage from rain. Should you have a special situation please let us know and we will be happy to work on a solution for your event. All dish items should be rinsed and repacked in the crates provided. Linens should be returned refuse free and dry. Damaged linens will be billed and returned to you.


How many people will fit at my tables?

Cocktail Tables - Pedestal Type

  • 30" round x 30" tall - seats 2-4
  • 30" round x 42" tall - standing bar height
  • 36" round x 30" tall - seats 4-6
  • 36" round x 42" tall - standing bar height

Card Tables

  • 30" x 30" square - seats 4

Banquet Tables

  • 6' x 18" conference - seats 3
  • 8' x 18" conference - seats 4
  • 4' x 30" - seats 4-6
  • 6' x 30" - seats 6-8
  • 8' x 30" - seats 8-10
  • 6' x 48" - seats 6-10
  • 8' x 48" - seats 8-12

Round Tables

  • 36" - seats 2-4
  • 48" - seats 4-6
  • 60" - seats 6-8
  • 72" - seats 8-10
1/4 Rounds, Serpentines, and 1/2 Rounds can be used to create interesting arrangements.

Party Seating & Space Information

  • Cocktail Parties (stand up) - 5-6 sqft/person
  • Cocktail Parties (mixed) - 8 sqft/person
  • Reception, Tea Type (mixed) - 8 sqft/person
  • Dinner, Oblong Tables - 8 sqft/person
  • Dinner, Round Tables of 6, 8, or 10 - 10 sqft/person
  • Dinner, Round Tables of 12 - 12 sqft/person
  • Aside from main areas, allow 54" between round tables for chair and service space and 60" between oblong tables where seating is back to back. This permits 24" service space behind an 18" chair depth.

For Banquet Style Seating

To determine the number of people your room will accommodate, when using oblong tables; divide the room area (square footage) by 8. When using round tables, divide the room area by 10. These figures are for maximum seating. If space is available, for more comfortable seating, allow an additional 2-5 sq. ft. per person.


How many tables will fit in my room?

Party Seating & Space Information

  • Cocktail Parties (stand up) - 5-6 sqft/person
  • Cocktail Parties (mixed) - 8 sqft/person
  • Reception, Tea Type (mixed) - 8 sqft/person
  • Dinner, Oblong Tables - 8 sqft/person
  • Dinner, Round Tables of 6, 8, or 10 - 10 sqft/person
  • Dinner, Round Tables of 12 - 12 sqft/person
  • Aside from main areas, allow 54" between round tables for chair and service space and 60" between oblong tables where seating is back to back. This permits 24" service space behind an 18" chair depth.

For Banquet Style Seating

To determine the number of people your room will accommodate, when using oblong tables; divide the room area (square footage) by 8. When using round tables, divide the room area by 10. These figures are for maximum seating. If space is available, for more comfortable seating, allow an additional 2-5 sq. ft. per person.

Still not sure what to do? Please call us for an appointment. Using our CAD program we can draw your event in a matter of minutes and print full color pictures to help you decide on a layout for your event.


How do I use the punch fountain?

Pour a minimun of 6 quarts for a 3 gallon and 10 quarts for a 5 gallon fountain. After pouring the liquid into the lower reservoir, turn the switch to ON. If the beverage does not circulate within 1 minute: turn the fountain OFF for 10 seconds. Repeat serveral times until the beverage flows freely. If this does not work, pour the beverage into the top reservoir, with the fountain running, until the pump is activated.

If the circulation is not strong enough, there is an adjustment on the side of the large column that has the lights inside. Use a flat screwdriver to adjust the flow up or down as needed. Place the screwdriver through the hole in the side of the column. Be careful to not adjust the screw all the way out or the adjustment screw will fall out.

NEVER RUN THIS FOUNTAIN DRY OR IMMERSE THE BASE IN WATER.

Cleaning

After use, empty the remaining beverage and fill the lower reservoir with 2 gallons of warm water. Let circulate for 10 minutes. Empty and repeat again until clean.

NEVER USE SCOURING PADS OR ANYTHING ABRASIVE.


What size linen should I use?

Typically, the more formal the event the longer you will want your linens. For an informal party or meeting, you can use a smaller sized linen. For a black tie event you will want to use a floor length linen. The chart below will help you with linen sizing.

What size tablecloth do I need in Issaquah WA?


How much coffee should I use with the coffee maker?

Wet the bottom of the coffee basket and add REGULAR grind coffee according to the following chart:

Cups to be Brewed - Cups of Coffee Grounds Recommended

  • 10 finished cups - use 5/8 cup of grounds
  • 12 finished cups - use 3/4 cup of grounds
  • 16 finished cups - use 1 cup of grounds
  • 20 finished cups - use 1 1/4 cups of grounds
  • 24 finished cups - use 1 1/2 cups of grounds
  • 30 finished cups - use 1 7/8 cups of grounds
  • 36 finished cups - use 2 1/4 cups of grounds
  • 40 finished cups - use 2 1/2 cups of grounds
  • 48 finished cups - use 3 cups of grounds
  • 50 finished cups - use 3 1/8 cups of grounds
  • 60 finished cups - use 3 3/4 cups of grounds
  • 72 finished cups - use 4 1/2 cups of grounds
  • 84 finished cups - use 5 3/4 cups of grounds
  • 99 finished cups - use 6 1/4 cups of grounds

NEVER USE SCOURING PADS OR ANYTHING ABRASIVE TO CLEAN


How do I use the grill?

Operating instructions:

Propane BBQs

  • Always fill the water pans below the burners about half full with water and keep them at that level. (This makes cleanup much easier. Just dump the water pans when finished.) Failure to use water in the water pans will incur a cleaning fee.
  • The grill tops should be cleaned while still hot. A wire brush or a piece of tin foil wadded up can be used to brush the grill top off.
  • Wipe of the outside of the grill once it is cool to the touch.
  • NEVER leave the propane tanks in the open position when not in use.
  • A HOT BBQ GRILL SHOULD NEVER BE LEFT UNSUPERVISED.

Charcoal BBQs

  • Use tin foil to line the base of the BBQ. This will make clean up much easier.
  • The grill tops should be cleaned while still hot. A wire brush or a piece of tin foil wadded up can be used to brush the grill top off.
  • Wipe of the outside of the grill once it is cool to the touch.
  • NEVER POUR WATER INTO A HOT GRILL TO COOL IT DOWN. YOU WILL DAMAGE THE BBQ.
  • A HOT BBQ GRILL SHOULD NEVER BE LEFT UNSUPERVISED.

All BBQs must be returned clean. Any BBQ returned dirty will incur a $100 cleaning fee.

 

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Renton, & Kirkland in Northwest Washington

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Last Update: 10/17/2017 4:02:45 AM